Privacy Policy

Effective Date: January 31, 2026

Dame Un Bite Inc. ("we," "us," or "our") operates multiple restaurant locations and the Dame Un Bite Text Updates SMS program. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with our services, visit our website, or participate in our SMS messaging program.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Phone number (including mobile number)
• Email address
• Restaurant location preferences
• Communications you send to us (e.g., support requests)

Information Collected Automatically

When you interact with our services, we may automatically collect:

• Device information (device type, operating system)
• Log data (IP address, browser type, pages visited)
• Cookies and similar tracking technologies

Information from SMS Interactions

When you participate in our SMS program, we collect:

• Your mobile phone number
• Your opt-in status and preferences
• Message history related to our program (e.g., START, STOP, HELP commands)
• Missed call records when you call our restaurant locations

2. How We Use Your Information

We use the information we collect to:

• Send you SMS messages as part of the Dame Un Bite Text Updates program, including missed-call follow-ups, account notifications, billing information, and customer support communications
• Respond to your inquiries and provide customer support
• Process transactions and manage your account
• Improve our services and customer experience
• Comply with legal obligations
• Protect against fraud and ensure security

3. SMS & Mobile Information

When you opt in to Dame Un Bite Text Updates, you may receive the following types of SMS messages:

• Missed-call informational follow-ups when you call one of our restaurant locations and we are unable to answer
• Account activity and login notifications
• Billing and subscription notices
• Customer support messages in response to your inquiries

Message Frequency: Message frequency varies depending on your interactions with our services and account activity.

Costs: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from our program.

Help: For assistance, reply HELP to any message or contact us at [email protected].

Service Providers: Message content may be processed by telecommunications carriers and SMS service providers (such as Twilio) strictly to deliver messages. These service providers are contractually obligated to handle your information securely and only for the purpose of message delivery.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We work with trusted service providers who assist us in operating our business (e.g., SMS delivery, payment processing, hosting). These providers are contractually bound to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Dame Un Bite Inc., our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you opt out of our SMS program, we will retain a record of your opt-out preference to ensure we honor your request.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to certain exceptions)
• The right to opt out of SMS communications at any time

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: Dame Un Bite Inc., San Juan, PR